Work with us

What it's like working with us

Swale Heating is built around the idea that no one should go without heating or hot water, and that our customers can rely on us to keep them warm.  

Driven. Positive mindset. Customer obsessed. We search for talented individuals who each bring unique skills and behaviours that will help us build the future of Swale Heating. 

Whether you’re in the field or an office-based role, our staff are passionate about delivering outstanding customer service in a friendly inclusive environment. 

We try to offer our employees opportunities to grow and often recruit within the business to encourage personal development and reward hard work. 

Exciting challenges are on the horizon – new clients, technologies and the move to renewable energy. Directed by our three core values, commitment to customer service, teamwork, and continuous learning, we will face these challenges with the future in mind, accompanied by the support of our local community and our customers alike. 

Life at Swale Heating 

The health and happiness of our employees is a high priority to us. We are constantly thinking of new ways to make Swale Heating an amazing place to work. From industry leading salaries to paid volunteering days, we try our very best to offer a friendly and supportive environment. 

So how could a day at Swale Heating look…. 

Start time 

Office role

Sarah grabs her cup of tea from the staff kitchen and logs onto her computer and phone system. 

Field role

Sam checks his tablet and sets off in his van to his first job of the day. 

Mid-morning    

Office role  

So far this morning, Sarah has spoken with 15 customers and booked appointments for 5 customers with no heating or hot water. 

Field role

Sam has been to 3 customers houses to carry out their annual services. 

Lunch time      

Office role

It’s time for Sarah to have lunch. She heads downstairs to the kitchen to take a look and buy some cakes at the bake sale being run for charity. 

Field role

Sam sees a coffee shop and decides to grab lunch in between jobs using his Swale benefits account to get discount. 

Mid-afternoon    

Office role

Sarah has helped 6 customers fix their boilers over the phone without the need for an engineer to attend. 

Field role

This afternoon, Sam has been to 3 customers who have needed boiler repairs. He got their boilers back up and running again. 

Home time  

Office role

Sarah is finishing her productive day helping customers by cycling home on her new bike bought through the company cycle2work scheme. 

Field role

Time to find the company fuel card and head home, but not before stopping off at the gym where the Swale benefits account offers a discount. 

“I joined Swale Heating in 2007 as a Customer Service Advisor. With the support from the company, I have worked within different roles and now work as a Regional Operations Manager. It has been a pleasure working for a growing company and being involved within its success. It is a friendly atmosphere and a great company to work for.”

Jamie - Regional Operations Manager

‘I started at Swale Heating in June 2011 as a Call Centre Operative. I then chose to do a plumbing apprenticeship with Swale Heating, and I have progressed through the business and now work as a Service Engineer. I really enjoy working at Swale Heating and the support I have received throughout my training from the team has been exceptional.’

Sophia - Service Engineer

‘I joined Swale Heating in 2012 and have learnt every field-based role from apprentice, plumber, gas engineer, call out and now to my current role of Regional Support Manager. It’s been a pleasure to grow under their leadership and with the hard work I have put in, I have been recognised and rewarded’

Jake - Regional Support Manager