Frequently asked questions

Got a question for us? If you are looking to find out more about your boiler service or want a boiler installed why not browse our frequently asked questions below. Can't see the answer you are looking for? Use the live chat or WhatsApp options on the right hand side of this page under 'chat with us' and a member of the team will be more than happy to help.

If you are an existing customer you can book a visit from one of our Gas Safe registered engineers online here.

If you are a new customer, you can find out more about our call out costs and how to contact us on our repair page.

You may also want to view our helpful videos as we may be able to help you this way.

Or if you use the 'chat with us' on the right hand side of this page you can talk to us online or via WhatsApp.

If your appointment is today you can track your engineer in your online account.

You can log into your online account or register an account to rebook your annual service. You can also track your engineer on the day of your appointment, change your personal details and book a repair.

You can renew your service cover on our boiler cover and service plans page. Just fill in your details, complete payment and a member of our team will add this to your account.

Our expert engineers cover all areas across the South East, London and East Anglia. You can use our postcode checker to ensure your postcode is covered.

At Swale Heating, we have a variety of options available for you to get a quote for your new boiler installation. Use our online form for an instant quote and to book a representative to visit your property, or give us a call to speak to one of our specialist advisors on 0800 731 33 44.

If you are looking to pay a deposit for a new boiler installation you can do so online by using this form to enter your contact details, quote/invoice number and the amount due. It's then just a simple matter of entering your card details. Please note, we contact our customers to confirm when a payment is due. If you have received no correspondence from us regarding a payment that is due, then you do not need to make a payment.

If you’d prefer, can make a payment over the phone. Just call the sales team on 0800 731 33 44 and provide the advisor with your contact details, quote/invoice number, the amount due and they will be more than happy to process your payment for you.

Yes, we have a range of boiler finance options available as we like to make things easier and more convenient for our customers. For more information about the options we offer please visit our boiler finance page.

Yes, we have a range of boiler service and cover plans available for both gas and oil boilers. Whether you are looking for an annual service or fully comprehensive cover, we have a plan suited to every boiler. View our boiler service and cover plans here.

Our annual service plans start from as little as £7.50 per month and give you peace of mind that by having your boiler serviced annually you can avoid unexpected repairs and breakdowns. View our boiler service and cover plans here.

At Swale Heating, we pride ourselves on providing excellent customer service and we love to hear from our customers. If you wish to leave us feedback please do so here.

At Swale Heating, all of our Gas Safe and MCS certified engineers are experts in central heating repair and we understand the stress a boiler breakdown can cause which is why we offer 24 hour boiler repair. Whether you are a new or existing customer we can help you ensure your boiler is working to its full potential. Find out more about our boiler repair services here.

We offer a range of sustainable and renewable energy solutions from solar panels to air source heat pumps. Visit our renewable heating page to find out more about what we offer.

Yes, we provide services to take care of your entire central heating system, from installing and maintaining underfloor heating and radiators, central heating system cleaning, including performing a PowerFlush and installing a MagnaCleanse. You can view more information regarding these services here.

Swale Heating can offer a tailor-made programme to meet your or your resident’s needs. We have many years of experience working in both the social housing and commercial heating sectors, enabling us to deliver outstanding service whilst meeting all of your requirements. We offer a number of services which you can view here.

We have partnered with a range of housing associations and councils over the years, including six of the largest members of the G15 across London, the South East and East Anglia. Find out more about our social housing services and our partnerships here.

View our case studies to find out more about the work we have done within our social housing partnerships.

Swale Heating has worked with numerous companies over the years. Want to know more about the work we have done? Then read our commercial case studies.

You can speak to one of our specialist advisors by using our contact us page on our website. 

You can speak to one of our specialist advisors by using our contact us page on our website. 

Largely we would recommend that you use a Gas Safe registered engineer to repair your boiler as they can be extremely dangerous if you do not know what you are doing. 

There are some problems you may experience which have quick and simple fixes. 

Yes we can. We have a range of renewable heating options available. Find some information below to help you with your decision making.