Lead Technician - South London
Salary: £37,000- £42,500 + 8% London Weighting – earn up to an addition £400 a month with our KPI bonus scheme!
As a Lead Technician you are expected to meet the targets set of you to achieve this role, these include, but are not limited to first time fix, customer satisfaction and cost per job, productivity, and complaint performance.
You will be the technical lead in your team and support your colleagues in all aspects of technical quality. You will be required to coach, mentor, and audit your colleagues to ensure they meet the standards required. You will be required to stand in for the RSM where required.
KPI Bonus Scheme
Earn up to an additional £400 a month with our KPI bonus scheme!
- First Time Fix 70%+
- Recall Rate <15%
- Productivity >75%
WAIT! What’s in it for you?
Our company benefits include:
Fully equipped VW Caddy van, full uniform, safety equipment and relevant training
Access to a range of training courses and qualifications through our Logic accredited training centre
28 days holiday including bank holidays (increased to 33 due to length of service)
Holiday buy/sell schemes available
Access to discounted boilers and tools through our supply chain
Company pension scheme
Employee assistance programme and wellness initiatives
Engineer leadership development programme
Access to Headspace meditation app & Sodexo benefits portal
What do we need from you?
- CCN1, CPA1, CKR1, HTR1, CENWAT (minimum of six months before expiry)
- Energy efficiency
- Full UK Driving Licence
- Unvented Hot Water
- Minimum of 5 years gas servicing experience
Nice to have but not essential
- Solar thermal, unvented hot water, air source heat pumps, ground source heat pumps
- OFTEC, HETAS, SSSTS, LPG
- Auditing – VRQ3
About the role:
Level: Field based
Hours: 45 hours per week - Monday-Friday, 8am -5.30pm
What are you waiting for? Apply now!
If you would like further information, contact the recruitment team via email at email@example.com.
Please note, CV’s are viewed on receipt. Therefore, we reserve the right to close or extend this position depending on application numbers.
Swale Heating Ltd is an equal opportunities employer and positively welcomes applications from every section of the community.
Finding the right job can be tough. Finding the right place to do that job is even tougher. Read more about our culture and whether it’s somewhere that you will not just fit in, but be able to progress as well.
At Swale Heating, we offer more than just your standard benefits package you have probably seen on every business career page. We aim to provide a healthy work-life balance for all of our employees.