Lead Technician - East London

Salary: £47,000 inclusive of location premium
Access to KPI Bonus Scheme – Potential earnings up to = £7,200 per annum
Access to Productivity Standby Scheme – Average earnings around = £15,000 per annum

As a Lead Technician at the leading edge of the Swale Heating Operations you are expected provide the very best service possible, be an ambassador for Swale Heating and to encourage and promote excellent performance from your peers.

You are expected to meet the targets set of you to achieve this role, these include, but are not limited to first time fix, customer satisfaction and cost per job, productivity and complaint performance.

You will be a key member of the field delivery team, you are always expected to work to specific contractual requirements and be an ambassador for the client. You will support management to achieve excellent team performance. You will attend complaint and multi-visit jobs where instructed and will provide feedback to management regarding complaints jobs.

You will be the technical lead in your team and support your colleagues in all aspects of technical quality. You will be required to coach, mentor, and audit your colleagues to ensure they meet the standards required. You will be required to stand in for the Regional Support Manager where required.

WAIT! What’s in it for you?

Our company benefits include:

  • Fully equipped VW Caddy van, full uniform, safety equipment and relevant training
  • Access to a range of training courses and qualifications through our Logic accredited training centre
  • 28 days holiday including bank holidays (increased to 33 due to length of service)
  • Holiday buy/sell schemes available
  • Overtime options
  • Company pension scheme
  • Employee assistance programme and wellness initiatives
  • Engineer leadership development programme
  • Access to Headspace meditation app & Sodexo benefits portal

What do we need from you?

  • CCN1, CPA1, CKR1, HTR1, CENWAT (minimum of six months before expiry)
  • Energy efficiency
  • Full UK Driving Licence
  • Unvented Hot Water
  • Previous experience within a similar role

Nice to have but not essential

  • HIU experience
  • Solar Thermal
  • Heat Pumps
  • Oil

About the role:

Level: Field based

Hours: 45 hours per week, Monday-Friday 8am -5.30pm. Standby rota minimum 1 week in every 4 weeks.

*Standby starts at 5.30pm until 8am the following day– Monday to Monday

*Standby Weekends - 8am Saturday morning until 8am Monday Morning

What are you waiting for? Apply now!

If you would like further information, contact the recruitment team via email at project.recruitment@swaleheating.com.

Please note, CV’s are viewed on receipt. Therefore, we reserve the right to close or extend this position depending on application numbers.

Swale Heating Ltd is an equal opportunities employer and positively welcomes applications from every section of the community.

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