Domestic Gas Regional Support Manager - North London

£44,000 - £49,500 per annum
Field Based, with occasional travel to the office and remote working

As an RSM you are responsible for assisting the Regional Field Manager (RFM) with the management of both employees and operations within your area. You will assist the RFM in monitoring and achieving performance KPIs in your area for; first fix, customer satisfaction, costs per job, recall rates and productivity. You will assist the RFM to ensure that your area is contractually compliant with all contractual stipulations and support your RFM to ensure all operatives meet required performance and audit standards.

If you would like to embark on a challenging and rewarding career path as a Regional Support Manager and want to have the opportunity to change the heating industry, read on!

WAIT! What’s in it for you?

Our company benefits include:

  • Fully equipped VW Caddy van, full uniform, safety equipment and relevant training
  • Access to a range of training courses and qualifications through our Logic accredited training centre
  • Bespoke working shift pattern
  • 28 days holiday including bank holidays (increased through length of service)
  • Company sick pay allowance
  • Holiday buy/sell schemes available
  • Extra overtime options
  • Company pension scheme
  • Employee assistance programme
  • Engineer leadership development programme
  • Access to Headspace meditation app & Sodexo benefits portal

What do we need from you?

  • CCN1, CPA1, CKR1, HTR1, CENWAT (minimum of six months before expiry)
  • Energy Efficiency
  • Full UK Driving Licence
  • Unvented Hot Water
  • 5 years minimum experience at technician level
  • Supervisory experience preferred

Nice to have, but not essential:

  • Solar Thermal, Unvented Hot Water, Air Source Heat pumps, Ground Source Heat Pumps
  • Auditing – VRQ3

About the role:

Level: Field based

Hours: 45 hours per week, Monday-Friday 8am -5.30pm

Out of Hours Escalations on a Rotational Basis*

(*this will be paid either as, £100 for the week or half a day’s holiday entitlement)

What are you waiting for? Apply now!

If you would like further information, contact the recruitment team via email at

Please note, CV’s are viewed on receipt. Therefore, we reserve the right to close or extend this position depending on application numbers.

Swale Heating Ltd is an equal opportunities employer and positively welcomes applications from every section of the community.

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