I reported a boiler fault at 0800 on Wednesday 20th January. The operator got back to me quickly and said an engineer would call between 2-10.Although it was late when the engineer arrived (2145) he soon identified the fault and fixed it and was gone by 2215. He was cheerful, friendly and very efficient.
January 21, 2021
Very satisfied with the service .Given good advice, problem sorted out.
January 19, 2021
Our annual service was carried out under COVID restrictions and we were very happy in the manner in which this was completed.
January 14, 2021
Professional, yet friendly service. Community feel to all parts of service delivery. Swift attendance with greater communication and respect for homes and householders.
January 12, 2021
Called Swale as I had a very noisy boiler the pump bearings were failing they arranged for an engineer to come and look at it within 5 days the system was still working within 2 hours they rang back and asked if they could come the next day as they had a cancellation the engineer arrived at 8 am diagnosed the problem phoned his office and within 1 hour he had a new part and fitted it. I am 75 years old and judged to be extremely vulnerable as I have a severe lung problem the Company and the engineer went way above and beyond the norm for which I will be forever grateful 119% effort thank you Swale.
January 07, 2021
Their response to our emergency call-out was excellent. The young lady on the end of the phone dealt with our query quickly and sympathetically - we are currently shielding and have anxieties about people coming into the house. The engineer arrived promptly, masked up and took every precaution to alleviate our concerns. Not only that he was extremely efficient and pleasant. Well done Swale Heating!
January 05, 2021
Great service, was in and out really quickly. Turned up on time. Was very polite.
December 24, 2020
As always the Swale heating engineer was polite and helpful . This year he was wearing a mask and kept to the social distancing rules.
December 22, 2020
Excellent service, quoted one week and the boiler was installed on the following week.
The engineer who attended (Adam) was efficient, polite and trustworthy. His workmanship was very high.
Thoroughly impressed with the speed and quality of the work.
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Over 130,000 people trust us with keeping them warm
Thank you Swale Heating for the excellent service. Emergency with an elderly relative, next day morning appointment given. Engineer arrived on time, work carried out in friendly and professional manner. Massive thank you to Steve for the many phone calls. It's good to know that there are still company's that care about their customers needs.
The office called us to say the engineer had a cancellation and asked if it was OK to do the service on our boiler instead. When he came he was polite and efficient. No mess left behind and he explained the results to us. As always cannot fault Swale Heating. Would recommend them to anyone.
Friendly and professional engineer. Carried out a thorough check on boiler and gas supply and was quick and efficient.
Very friendly engineer. Called before to remind me. Mask worn.
Swale Heating fitted new boiler at my mother in laws house. It was a big job due to it being an oil using boiler. The service received was excellent and stress free. We wouldn't hesitate to recommend Swale Heating. We have a yearly service contract with Swale and have always had very good and efficient service.
Good phone response. All engineers very competent.
Had them for many years. Had new boiler fitted a while ago and a few CH additions. Yearly service is undertaken by friendly and competent engineers.
Very diligent engineer. Pleasant and helpful attitude.
As ever, Swale do just what you expect; good service, good timing and good communications! All that you want for a service....
A boiler may be moved for many reasons, the most common being convenience. For instance, your boiler might be taking up space in a kitchen cupboard, or it could be noisy and disturbing sleep in your bedroom, among other things.
Swale Heating is proud to be trusted by over 100,000 customers to keep them safe and warm, every day of every year. We offer expert guidance in choosing, installing and maintaining the best heating and boiler systems & products available today. With over 300 field based staff, we offer a best value and always available installations, servicing and breakdown service across the South East, London and East Anglia.
Credit is subject to status and affordability. Terms and conditions apply. Swale Heating Ltd, Heard Way, Eurolink Ind. Est. Sittingbourne, Kent, ME10 3SA (Register no. 01076034) act as a credit broker and not the lender. Credit is provided by Hitachi Personal Finance, a trading style of Hitachi Capital (UK) PLC with whom we have a commercial relationship and we receive a commission.