February 09, 2021
My wife and I are both in our 80s, we woke up Sun morning to no heating or hot water. I rang your help number at about 8.30am spoke to an extremely helpful young lady who said "I'm leaving you for a minute DONT hang up." Perhaps 5 mins later she was back to tell me that an engineer would visit us today but could not give an exact time. About 3/4 of an hour later an engineer rang to say "Ill be with you within half an hour" He duly arrived was very polite/pleasant and sorted our problem very quickly. I haven't the words to express how well we were treated from start to finish. THANK YOU.