Annual service programme
With so many years’ experience, it is no wonder that, here at Swale Heating, we are able to deliver a tailor-made service provision to suit you and your residents’ needs. We are available 24 hours a day, 7 days a week, 365 days a year, ensuring there is always someone available to deal with your residents’ heating requirements.
In April 2018, Regulation 36a was amended. Part of this allowed for more flexibility around when mandatory safety checks can be carried out. With several of our social housing clients, we have launched MOT style servicing meaning fewer visits, lower costs and the resident knows when to expect an engineer.
At Swale Heating, we treat your residents to a first class, priority service. They can have access to our online portal, which allows them to rebook their annual renewable or boiler service, request a repair and track their engineer on their appointment day. We also provide you with your own portal, which allows you to view all of your properties, their bookings and annual service dates.
We will always ensure that any exposed carpets, flooring or any surfaces are fully protected whilst our engineers are working. Our experienced, highly competent engineers are all Gas Safe and MCS certified.
Swale Heating can manage all aspects of your annual servicing programme, from appointment letters right through to providing the correct compliancy documents.
Our commitment to customer service is second to none, and our expert customer service team are always on hand to speak with residents and clients. Whether it be to talk through a boiler issue, or to discuss your servicing programme, there is always someone there to help.
We also offer servicing, installations and repairs on renewable heating solutions. To find out more about these services, visit our renewable heating solutions page here.
Want to know more about our servicing programme and how Swale Heating can help you? Use our contact form on the right-hand side of this page to speak with a member of our Social Housing team.