Servicing

Annual service programme

With so many years’ experience, it is no wonder that here at Swale Heating we are able to deliver a tailor-made service provision to suit you and your residents’ needs. We are available 24 hours a day, 7 days a week, 365 days a year, ensuring there is always someone available to deal with your residents’ heating requirements.

In April 2018, Regulation 36a was amended and part of this allowed for more flexibility around when mandatory safety checks can be carried out. With several of our social housing clients, we have launched MOT style servicing meaning fewer visits, lower costs and the resident knows when to expect an engineer.

At Swale Heating, we treat your residents to a first class, priority service. They can have access to our online portal which allows them to rebook their annual service, request a repair and track their engineer on their appointment day. We also provide you with your own portal which allows you to view all of your properties, their bookings and annual service dates.

We will always ensure that any exposed carpets, flooring or any surfaces are fully protected while our engineers are working. Our experienced, highly competent engineers are all Gas Safe registered and trained.

Swale Heating can manage all aspects of your annual servicing programme from appointment letters right through to providing the correct compliancy documents.

Our commitment to customer service is second to none and our expert customer service team are always on hand to speak with residents and clients. Whether it be to talk through a boiler issue, or to discuss your servicing programme, there is always someone there to help.

We also offer servicing, installations and repairs on renewable heating solutions. To find out more about these services, visit our renewable heating solutions here.

Want to know more about our servicing programme and how Swale Heating can help you? Use our contact form on the right-hand side of this page to speak with a member of our Social Housing team.

Who are Swale Heating?

Swale Heating are relied on to keep over 125,000 households across the South East, London and East Anglia safe and warm. We provide expert, independent guidance in choosing the best heating systems and products available for your residents needs.

Throughout our many years of trading, we have built partnerships with many of the stand-out names of the heating industry to guarantee you the products and services which are ideally suited to your individual requirements.