Services

 
 
 

Customer ServiceSwale Heating have been looking after the needs of Registered Social Housing Landlords for over 40 years across the South East, London and East Anglia.

We have grown to be one of the largest independently owned heating companies in Southern England. 35 housing associations, schools, hospitals, care homes, hotels, commercial businesses and over 100,000 homes rely on us to look after their heating needs.

 

Customer Care and Communication Centre

The Customer Care Centre lines are open 24 hours a day, 365 days a year.

There are 60 lines coming into the Customer Care Centre to deal with all emergency, general service and preventative maintenance calls quickly and efficiently. Our integrated IT system enables us to identify, locate and assign appropriately skilled operatives to attend each call out. Our resources enable us to respond quickly to emergency situations and fault reports.

Our Customer Care Centre Team is able to deal with all aspects of the service we provide and deliver a highly professional, efficient service.

Fusion21

Swale Heating are proud to be part of the Fusion21 framework enabling us to offer our services to organisations within the social housing, local authority, education, blue light and health sectors. We pride ourselves on delivering exceptional standards throughout the whole of our business to give our customers the peace of mind.

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