Keeping Our Customers Safe

 
 
 

 

At Swale Heating, the health and safety of our customers, as well as our employees, is our primary concern. Despite very challenging times we are maintaining our services however, there are some changes we want to make you aware of during this unprecedented time.

To ensure we comply with government advice, we will be asking additional questions at the initial point of contact, to ensure we understand the status of the household in question. 

We are identifying customers who may be self-isolating with a series of questions when they call in.  Unfortunately, if they are self-isolating due to themselves or someone in their household having symptoms, an engineer is unable to attend, but we will deliver temporary heaters to the doorstep of the property if required.

On the day of your appointment the engineer will call ahead to ask a series of questions to ensure the situation hasn’t changed before they arrive. Our engineers will also carry out a risk assessment prior to entering your property.

When we’re dealing with tenanted properties the safety of the tenant is paramount and the landlord has both a legal and a moral obligation to ensure that the gas appliances in the property are subject to a regular, thorough inspection to ensure that they are safe for use. A large proportion of our work is for landlords and housing associations, we will therefore continue to assist them in meeting their legal requirements.

When entering your property, all our engineers are equipped with anti-bacterial wipes and they will ensure they wipe surfaces down before and after their work. They will take further precautions of washing their hands before, during and after the appointment.  We also ask customers to remain at least 2 metres away from our engineers whilst they are in their property to ensure everyone is kept safe during these times.  Office staff are working from home where possible and those who are still in the office, are a safe distance apart and regularly have their temperature taken.

We would like to take this opportunity to wish you and your families the very best during these unprecedented times and please keep safe. View our risk assessments below;

If you have any questions on any of the above, please do not hesitate to contact us on 01795 477098 or email [email protected]

Rely on us to keep you warm.

Bing Digital