Trainee Customer Planner

Location: Sittingbourne
Basic Salary: £19,000 + £1,000 Shift Allowance
Full time, Permanent


Whether you’re a school leaver, new graduate, career changer or returning to work after a career break, Swale Heating are waiting for you! We are looking for brilliant relationship builders, motivated and communicative individuals who are ready to get stuck in and develop their career with Swale Heating!

Our custom made 3-week training programme is a planned sequence and combination of activities designed to equip our employees with knowledge and skills to become better professionals. After your probation period you may be offered the chance to further develop your skills with our support through an NVQ qualification.

Swale Heating is one of the largest independent heating companies in the South East of England. We are relied on to keep over 125,000 households across the South East, London and East Anglia safe and warm. This is a unique opportunity to work with a growing, award winning company that is committed to the continuous learning and training of its employees.

WAIT! What’s in it for you?

Our company benefits include:

  • 28 days annual leave entitlement (including bank holidays)
  • Discounted gym memberships, cinema, shopping vouchers and more
  • Buy and sell annual leave scheme
  • Employee assistance programme
  • Private healthcare plan
  • Company pension scheme
  • Access to the Headspace meditation app
  • Access to the Sodexo benefits portal

Purpose of the role:

  • Delivering excellent customer service and planning efficiencies to the Customer Service Operations Department
  • You will impact the experience of every customer, being their first point of contact, offering help, support, guidance and allocating appointments in accordance with service levels
  • You will be friendly, professional, and empathetic, using the tools and information available to find the best possible solution for the customer

Hours of work:

37.5 hours per week, 7.5 hours per day between the hours of 8am-8pm, inclusive of 1 working day in 3 weekends

What do we need from you?

  • Self-management
  • Commitment to consistently excellent timekeeping and attendance
  • Responsible decision-making
  • Social awareness
  • Relationship skills
  • Self-awareness
  • Communication
  • Reliability

Career progression at Swale Heating is a priority alongside one of our core values continuous learning. What is certain is that we encourage all of our employees to be the best they can be, with diversity being a priority in all areas of our business.

What are you waiting for? Apply now!

Please note, CV’s are viewed on receipt. Therefore, we reserve the right to close or extend this position depending on application numbers.

Swale Heating Ltd is an equal opportunities employer and positively welcomes applications from every section of the community.

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