Senior Technician and Call Out

Salary: £38,802 - £41,000

The role of Senior Technician and Call Out is to provide the very best service possible and be an ambassador for Swale Heating. You are expected to meet the targets set of you to achieve this role, these include, but are not limited to first time fix, customer satisfaction and cost per job.

You will be a key member of the field delivery team, you are expected to work to specific contractual requirements and be an ambassador for the client at all times.

WAIT! What’s in it for you?

Our company benefits include:

  • Fully equipped VW Caddy van, full uniform, safety equipment and relevant training
  • Access to a range of training courses and qualifications through our Logic accredited training centre
  • 28 days holiday including bank holidays (increased to 33 due to length of service)
  • Holiday buy/sell schemes available
  • Overtime options
  • Company pension scheme
  • Employee assistance programme and wellness initiatives
  • Engineer leadership development programme
  • Access to Headspace meditation app & Sodexo benefits portal

What do we need from you?

  • CCN1, CPA1, CKR1, HTR1, CENWAT (minimum of six months before expiry)
  • Energy efficiency
  • Full UK Driving Licence
  • Unvented Hot Water
  • Minimum of 2 years gas servicing and maintenance experience

Nice to have but not essential

  • HIU experience
  • Solar Thermal
  • Heat Pumps

About the role:

Level: Field based

Hours: 45 hours per week

Annualised Hours

Winter hours - 8:00 – 18:00, Summer hours - 8:00 – 16:00, either side of summer for 2 periods of 2-week - 8:00 – 17:00

Rostered callout 

Winter hours - 10:00-20:00, Summer hours -12:00-20:00, either side of summer/ winter period of 2 - week – 11:00- 20:00

Standby hours from end of annualised day shift to 8am following day.

Weekend call out Saturday & Sunday standby hours 12 noon Saturday – 8am Monday       


What are you waiting for? Apply now!

If you would like further information, contact the recruitment team via email at

Please note, CV’s are viewed on receipt. Therefore, we reserve the right to close or extend this position depending on application numbers.

Swale Heating Ltd is an equal opportunities employer and positively welcomes applications from every section of the community.

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