Senior Contracts Officer

Salary: £29,000-£30,000
Location: Sittingbourne, potential for hybrid working after probation and some travel to offsite client meetings
Full time, permanent

The Senior Contracts Officer play a fundamental role in running the day-to-day operations of the Contracts department. You will support the Client Relations Managers and Contract Operations Manager to ensure targets are met and the administration team is running efficiently. 

You will have exceptional organisational skills, be an effective communicator with proven skills of managing, coaching, and mentoring a busy administration team. You will have a can-do attitude and the ability to think “outside the box” whilst maintaining the expectations of our clients and internal stakeholders. This is a fast-paced environment where you will need to be flexible and adaptable while juggling multiple priorities.

We are looking for a confident individual who likes a varied and challenging position, with constantly changing priorities. You will be confident in creating processes to overcome challenges and streamlining activities.

Swale Heating is one of the largest independent heating companies in the South East of England. We are relied on to keep over 125,000 households across the South East, London and East Anglia safe and warm. This is a unique opportunity to work with a growing, award winning company that is committed to the continuous learning and training of its employees.

WAIT! What’s in it for you?

Our company benefits include:

  • 28 days annual leave entitlement (including bank holidays)
  • Discounted gym memberships, cinema, shopping vouchers and more
  • Buy and sell annual leave scheme
  • Employee assistance programme
  • Private healthcare plan
  • Company pension scheme
  • Access to the Headspace meditation app
  • Access to the Sodexo benefits portal

What do we need from you?

  • 3 to 4 years administrative experience within a customer/client facing role. Direct industry related experience would be an advantage but not essential
  • 2 – 3 years’ experience in managing staff. (Performance monitoring, 1-2-1s, return to works and recruitment etc)
  • 5 GCSE’s Grades A-C (level 9-4) or equivalent or able to show appropriate competence at this level
  • Relevant industry or social housing qualifications would be an advantage but not essential
  • Computer literate (Excel, Word, Outlook)
  • The company operates extensive IT systems and mobile technology. You will be expected to familiarise yourself with the operation of such systems

About the role

Level: Operational

Hours: 37.5 hours per week, Monday – Friday, between the hours of 8:00 and 17:30

What are you waiting for? Apply now!

If you would like further information, contact the recruitment team on 01795 513999 or email

Please note, CV’s are viewed on receipt. Therefore, we reserve the right to close or extend this position depending on application numbers.

Swale Heating Ltd is an equal opportunities employer and positively welcomes applications from every section of the community.

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