Lead Technician - Medway & Swale

Salary: £37,000- £42,500Earn up to an additional £400 a month with our KPI bonus scheme!
Permanent

As a Lead Technician you are expected to meet the targets set of you to achieve this role, these include, but are not limited to First Time Fix, Customer Satisfaction and Cost per Job, productivity and complaint performance.

You will be the technical lead in your team and support your colleagues in all aspects of technical quality. You will be required to coach, mentor, and audit your colleagues to ensure they meet the standards required. You will be required to stand in for the RSM where required.

KPI Bonus Scheme

Earn up to an additional £400 a month with our KPI Bonus Scheme!

KPI Targets

  • First Time Fix 70%+
  • Recall Rate <15%
  • Productivity >75%

WAIT! What’s in it for you?

Our company benefits include:

  • Fully equipped VW Caddy van, full uniform, safety equipment and relevant training
  • Access to a range of training courses and qualifications through our Logic accredited training centre
  • 28 days holiday including bank holidays (increased to 33 due to length of service)
  • Holiday buy/sell schemes available
  • Overtime options
  • Company pension scheme
  • Employee assistance programme and wellness initiatives
  • Engineer leadership development programme
  • Access to Headspace meditation app & Sodexo benefits portal

What do we need from you?

  • CCN1, CPA1, CKR1, HTR1, CENWAT (minimum of six months before expiry)
  • Energy efficiency
  • Full UK Driving Licence
  • Unvented Hot Water
  • Minimum of 5 years gas servicing and maintenance experience

Nice to have but not essential

  • Solar Thermal, Unvented Hot Water, Air Source Heat pumps, Ground Source Heat Pumps
  • OFTEC, HETAS, SSSTS, LPG
  • Auditing – VRQ3

About the role:

Level: Field based

Hours: 45 hours per week, Monday-Friday 8am -5.30pm


What are you waiting for? Apply now!

If you would like further information, contact the recruitment team via email at project.recruitment@swaleheating.com.

Please note, CV’s are viewed on receipt. Therefore, we reserve the right to close or extend this position depending on application numbers.

Swale Heating Ltd is an equal opportunities employer and positively welcomes applications from every section of the community.

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