Contracts Officer

Salary: £24,000-£26,000
Location: Sittingbourne
Full time, permanent

You will play a crucial role in ensuring the day-to-day operations of the contract and compliance department. Working alongside the Compliance & Client Relations Managers delivering performance KPIs targets. You will be required to plan and assist to ensure that your area is contractually compliant with all contractual stipulations. You will manage your own day to day duties and take responsibility for all operational tasks within your remit, ensuring all incoming communications from clients are managed and work to resolve any operational challenges that are hindering performance. Experience of liaising extensively with external clients and stakeholders is crucial in this role.

Swale Heating is one of the largest independent heating companies in the South East of England. We are relied on to keep over 125,000 households across the South East, London and East Anglia safe and warm. This is a unique opportunity to work with a growing, award winning company that is committed to the continuous learning and training of its employees.

WAIT! What’s in it for you?

Our company benefits include:

  • 28 days annual leave entitlement (including bank holidays)
  • Discounted gym memberships, cinema, shopping vouchers and more
  • Buy and sell annual leave scheme
  • Employee assistance programme
  • Private healthcare plan
  • Company pension scheme
  • Access to the Headspace meditation app
  • Access to the Sodexo benefits portal

What do we need from you?

  • 2 to 4 years administrative experience within a customer/client facing role. Direct industry related experience would be an advantage but not essential
  • Minimum 5 A- C grades at GCSE, Level 3 diploma in social housing management, or part thereof, would be an added advantage
  • The company operates extensive IT systems and mobile technology. You will be expected to familiarise yourself with the operation of such systems

About the role

Level: Operational

Hours: 37.5 hours per week, Monday – Friday, between the hours of 8:00 and 17:30

What are you waiting for? Apply now!

If you would like further information, contact the recruitment team on 01795 513999 or email

Please note, CV’s are viewed on receipt. Therefore, we reserve the right to close or extend this position depending on application numbers.

Swale Heating Ltd is an equal opportunities employer and positively welcomes applications from every section of the community.

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