CUSTOMER FEEDBACK
Satisfied customers mean a lot to us, a few comments from them below.
Miss Gurr Maidstone
‘I would like to thank you for the way Swale Heating has carried out this work. From the very first visit from the sales consultant on 11th September to completion of the work, the service was excellent and any queries were only a phone call away – which were also dealt with very efficiently. I would have no hesitation in recommending Swale Heating.’
Mrs Stanley Ashford
‘Thank you for your prompt attention to my call last Thursday. Your engineer was with me probably within the hour and he carried out an extensive check (which proved all correct) with efficiency and politeness.'
Mrs Butt Dartford
‘I would like to say how happy I am with the new central heating system your company installed at my property. The workmen stayed until 7.45pm on the Friday to ensure I had heating, hot water and cooking facilities. They always cleaned up before they left and were very polite. At the end of the job, one of your carpenters called to box in the pipes in the bathroom, and construct four shelves in my airing cupboard; he cleared up any mess he made and was also very polite. I have always been very happy with the service I receive from Swale Heating.’
Mr May Maidstone
‘Just a quick note to say thank you for the very good service I have received from your company. Your Service department phoned to confirm my appointment the day before and your engineer arrived within the allocated time slot and completed the service in a clean, thorough, polite and professional manner. Keep up the good work and thanks once again.'
Mr Hilton Rainham
‘We are writing to thank you for the good service provided by your engineer who recently installed our replacement gas boiler. We found him to be very efficient, courteous, polite and friendly, and he cared about his working environment (our home). We would like you to pass on our positive comments to him in person, as an extra way of thanking him again for his hard work and professionalism.’
Mr Everden Dover
Mrs Thompson Maidstone
'I would recommend Swale Heating from the start, from receiving the quote to the inspectors final visit, everyone was so helpful and a pleasure to have in my home, many thanks to you all.'
Mr Nightingale Tenterden
'Dean was absolutly excellent, over the 3 days he worked 100% flat out, he never arrived later than 8.10am. On the 3rd day owing to a last minute problem he left after 7pm. The young man who did the flushing out was quiet pleasant, it must be one for the record books these days, everything was done right on time as promised and each of your 4 representatives were 100% first class.Wonderfull.'
Mr Belson Maidstone
'Your firm has just completed the installation boiler and upgrading our one-pipe central heating system to two-pipe. The person who carried out the work was Paul. I just wanted to express our complete satisfaction at the standard of work carried out. There is no doubt in my mind that the job was not the easiest to complete, because we have some wooden floors, and others which are tiled, but nevertheless Paul managed to change the location of the boiler from the kitchen to the garage, replace existing pipe work, and add towel rails and radiators without having to carry out any significant remedial decoration afterwards. We are delighted at the standard of workmanship and we wanted to ensure that such professionalism does not go unrecognised. We also found Grant Ball, your heating consultant, to be extremely helpfully and friendly. All told we would be very pleased to recommend Swale Heating to anybody who needs such work carried out.'
Mr Lewry Sittingbourne
'Better value for money and more efficient than your competitor. I will be using Swale Heating again. I will be happy to recommend Swale Heating to my Friends'
Mrs Williams Deal
'The gas engineer who carried out the job was extremely helpful and polite and I cannot recommend him highly enough. I would certainly recommend Swale Heating to anyone I know.'
Mr Dunthorne Sittingbourne
'Boiler fitter was very good, really nice and helpful'
Mr Barlow Dartford
'We cannot fault anyone or anything, everything went to plan. It is refreshing to find a company that genuinely has customer care focus; we will most defiantly recommend you! Please convey our sincerest thanks to Richard who was our engineer, he was so calm and friendly.’
Mrs Scales Rainham
'We were highly satisfied with your workmen and supervisor, who were very helpful, polite and excellent workers. I would recommend then anytime.'
Mrs Houghton Canterbury
'Very polite, very respectful of my home, patient with the dogs. All in all I am very pleased. Thank you.'
Mr Miller Margate
‘You should be very proud of your firm and its workers’
Mrs Riches Sittingbourne
‘We would like to take this opportunity to say how very delighted we have been with all aspects of your service, from the initial prompt survey, where we were given the most thorough service, report and explanation of all details, to the final visit by the supervisor. The young apprentice who was responsible for the wash/flush out of our radiators worked quietly and efficiently, a reflection on the way your firm has organised its work schedules. I must admit to an apprehension on his arrival seeing his youth. The plumber and electrician were most efficient and throughout the whole three days we were completely confident in their ability and the work being carried out.
We would like to thank you for the efficient and professional work, something one should expect but is not always delivered.’
Mrs Wilson Bexley
‘Very satisfactory standard of work, operatives polite, punctual and tidy. Worthy of recomendataion.’
Mrs Westhorp Tunbridge Wells
‘Very pleased with the way in which the installation has been carried out. All of your staff were extremely efficient and knowledgeable. Stewart is an extremely courteous young person.’
Mrs Haigh Wrotham
‘Service was excellent. I would happily recommend Swale to friends.’
Mrs Gibbons Swanley
‘Would recommend your company to anyone i know needing a new boiler.’
Mrs Wheddon Paddock Wood
‘We have been impressed and satisfied with everyone from Swale we have come into contact with, all polite, helpful and the work carried out to a high level. We shall certainly recommend the company to anyone who asks!’
Mrs Bowers Maidstone
‘Excellent work carried out by the engineer, worked non stop all day.’
Mr Pierce Gillingham
‘Following the completion of the installation this week, I would like to express our high degree of satisfaction with the manner in which the work was carried out. The engineer who did the power cleansing went about the task in a quiet and very efficient manner. The electrician likewise exuded efficiency and competence. The engineer who undertook the installation and associated tasks, got on with the work in a painstaking way without fuss, and as well was always ready to answer any points that we raised. They all made us feel confident that they all knew precisely what they were doing, and notably tidied up as they went along. All in all very professional and personable approach from each of them.’
Mr Terry Staplehurst
‘Very pleased with level of service from the survey to completion. End result is very good.’
Mr Pears Canterbury
‘Would like to make a special thanks to the engineer, for the effort he put in installing the new radiators. He met with complications but eventually overcame them to the point of returning on saturday to finalise the job and ensuring we had heating. We cannot praise him enough. Also the electrician who also had simular problems and came three times to resolve the electrics.I would certainly recommend your company to others as it was to me a 5-star service.’
Mr Allford Longfield
‘I have been extremely impressed with every member of your company I have dealt with. Their professionalism and attention to detail has been outstanding. I wish I had heard about you years ago which would have avoided excessive cost and sub standard work from other companies. Even without your incentive recommendation scheme I would gladly recommend Swale Heating to friends, family ect Thank you so much for your brilliant customer care which is a rarity these days.’
Mr Greig Barham
‘Whole contract handled in exemplary manner with excellent workmanship.’
Mrs Welch Gillingham
‘Just a brief note to say how pleased we were with the installation carried out with regard to the new boiler.We would like to make particular mention to the Engineer who worked very hard all day and did not stop until he was finished. He was very tidy and cleared up after him leaving the house spotless. He was a nice young man and we would highly recommend him for any job that you would give him in the future.’
Mr Keene Birchington
‘We were very pleased with all aspects of the work from Sales through to installation & inspection Many thanks’
Mrs Cooper Welling
‘The best service we have had from any firm, for many years, from all your employees who were involved.’
Mrs Barnes Broadstairs
‘All of your employees are a credit to the company.’
Mr & Mrs Dawson West Wickham
'Extremely impressed with all aspect & the job - Plumbers, electricians and supervisor. Would certainly recommend without hesitation.'
Mrs Chivers Chatham
‘Your operatives were very friendly and polite, they made the whole installation far less stressful than I was expecting.’
Mr Daubeny West Malling
I am delighted by the level of service and professionalism from the whole team. The Installation went smoothly and has been done to a high standard. Very pleased!
Mrs Bowem Gravesend
Dear Swale I feel I must write to you to say what a good service I had from you. 2 weeks ago your engineers (Paul) worked on my heating system, he changed all the pipe work from one pipe to two-pipe system for the whole of my house. Paul was so helpful, as I am elderly I live alone, he managed everything without my help, he cleared up beautifully. I am so pleased with the service I have received from swale since the last year that have been under contract with you. Many thanks once again yours sincerely Mrs A.P.Bowem
Mrs Law
Thank you very much for the installation of my new Worcester boiler. All work was carried out by very efficient operatives (but nice with it). I am most satisfied Mrs P. Law
Mr Eljar
I have been so impressed by your company, I actually cant put into words. All your staff have been friendly, helpful and happy!
Mr Attaway Maidstone
I would recommend to all. Well done !
Mr Kane Sittingbourn
The service from the sales consultant to the installation of the system and the removel of the rubbish at the end it has been excellent. The operatives were punctual, polite and clean and tidy. I would have no hesitation to recommend the company.
Mrs Ovenell
Congratulations Swale a very impressive service all round !
Mr & Mrs Collier
We would like to congratulate your company for employing excellent staff. We would have no hesitation in recommending Swale heating to friends and relatives should the need arise. We found Stuart and James very polite and pleasant young men and were comfortable with them being in our home, in fact everyone of yours employees who helped install our new boiler had worked efficiently and were pleasant.
Mr Pethick Canterbury
Have found all contacts with your staff very satisfactory, all were friendly and helpful. Would like to make special mention of the team that did the installation in the day, they were the best group of workers I have ever had in any property I have lived in over the past 40 years or so. Will be delighted to recommend swale heating.
Mr Jhon Pyke
My wife and I are very satisfied with the manner in which the work was carried out. All members of your staff were pleasant as well as good at their work. It would be difficult to suggest ways in which you could improve your service levels. We will be very happy to recommended swale heating to friends and family.
Mr&Mrs; Wake
We were very impressed your entire organisation & workforce all your installation engineers were very polite, and hard workers, all were friendly and pleasing to talk to.
Mrs Knight Rochester
Over all a very efficient service with friendly helpful polite staff, I would certainly recommend your company.
Mrs Nicholls Swanley
We are very pleased with the way the work how been carried out, and found your operative very hardworking and pleasant. Many thanks
R.W.Thomas Ashford
We were very satisfied with all the work done. The engineer was pleasant, friendly and efficient.
Sears Sevenokes
I would like to congratulate your company for the work achieved on my central heating. From your representatives, the very helpful young lady on the phone to the men who carried out the work. They were very clean and tidy (dust sheets everywhere) polite and efficient, also making good walls ect. I would have no hesitations in recommending your company to any one.
Stratton Canterbury
An excellent service all round. The man who installed the new boiler was practically efficient, friendly and helpful.
Mr Marchant Bearsted
The greenstar boiler you fitted replaced a baxi solo 2. Your company fitted it in September in 1993, needless to say Swale Heating is my fist choice.
Mr Norman Rainham
How can you improve on perfection.
Mr Lowe Chislehurst
We are very pleased with the friendly and efficient company. The work carried out was excellent, from start to finish.
Mr Stockey Rainham
We were very satisfied and impressed that the service provided exactly our expectations as advertised on TV.
Mr Pearson Ramsgate
I was very pleased with Paul’s work with the installation of the flue, and the new boiler. He really got on with the work and the finished result was very good. The supervisor was very helpful when he came to do his final inspection I had a number of questions for him and he helped me with them all. Finally I would like to say how very impressed my wife and me are with Swale Heating. We will recommend you to anyone who asks for good swale heating companies. Thankyou.
Mrs Riches Sittingbourne
We would like to take this opportunity to say how delighted we have been with all aspects of your service-from the initial prompt survey, where we were given a most thorough survey and report and explanation of all detail- to the final visit by the supervisor.
The young apprentice who was responsible for the wash/flush out of the radiators worked quietly and efficiently- a reflection on the way your firm has organised its work schedules. I must admit to an initial apprehension on his arrival seeing his youth!
The plumber and electrician were most efficient and throughout the whole three days we were completely confident in their ability and work being carried out.
We would like to thank you for the efficient and professional work- something one should expect but is not always delivered.
Mrs Stratford Faversham
We are writing to say what an excellent service yesterday from Steve Hafner and Sam they arrived just after 8am ready to put in our new boiler system they were extremely efficient, quick and very courteous at all times they really care about their work and treated our home as there own tidying up as they went along there was hardly any disruption during the day and when they left you could not see where they had been as they were so tidy they were a pleasure to have in our home. And a great credit to swale heating.
Mr Baker Deal
Very impressed with heating engineer got on well with the job and as stated previously impressed with attention to cleanliness. It is nice to see a true professional approached to task at hand.
Mr Tomsett Dartford
Out standing service all round. Would highly recommend Swale heating.
Mr Earley Kent
We feel that your operatives were very efficient and professional, we were pleased with the work carried out , to give us a new central heating system, and would like to thank you and your firm for making this possible.
Mr Baker Sole Street
Everyone in the office was very helpful and the service from everyone has been excellent and of a high standard would recommend to anyone.
Mr Miles Ramsgate
We were and still very impressed by the whole thing. Please feel free to use us for references. Thank you very much .
C.Scrivener Chatham
Your installer was on time, courteous and polite and kept us informed of the installation process. It was a painless operation that was carried out professionally and it works great!! good job !!
Mr Chapman Whitstable
Thanks for a very quick and efficient installation of the new boiler from all parties concerned, the very helpful ladies on the telephone, Mr.S.More. Consultant, the young man who did the power flush and the engineer who installed the boiler. The supervisor was also helpful, will not hesitated to recommend the company.
Mr Moore Aylesford
The professionalism of Kevin was second to none in all aspects of the installation. We would highly recommend swale heating to anyone first class.
Mr Popham Broadstairs
I would have no problem about recommending swale heating to anyone that asked. The staff that came to me was excellent. I could not have wished for a better service. Please let them know of my comments.
Mr Roberts-Gawen Tenterden
My wife and both think the service your team provide is second to none, and please commend all concerned for their help. I cannot think of any other service team that would turn out as they did on New Year’s Eve. It is a credit to your company and staff. Our real thanks to swale heating for your excellent team. I am not going to say service is better than the installers, as both are equally efficient and with the customer in mind are polite, courteous and mindful of our needs. Many thanks to you and your staff.
Mr Woodgate Wadhurst
This was the best service I have ever received from any company right from the first young lady who answered the phone to the completion of the job. In this day and age I am used to having to fight for the service I have been promised but in your case I cannot find one thing to compline about. Well done.
G.F.Andrews Sittingbourne
I found this installation completely satisfactory from start to finish and would not hesitate to recommend your company, swale heating.
Mr Worlledge Whitstable
We want to thank all staff involved particularly as these workers were unexpected brought forward to just prior to Christmas at a time when due to the weather conditions your staff must have been already working at full capacity thank you.
Mr & Mrs Mott Sheerness
We would just like to say thank you to everyone to everyone we dealt with for a very good service and what was very much appreciated “warm home” at the end of it.
Mr & Mrs Maidam Dover
We have been very busy impressed with the excellent job carried out by swale heating. The staff were extremely professional & helpful. Thank you!
Mr Howden Maidstone
We felt that we would just like to write and say that we found your engineer lee” very hard working and conscientious and did in our opinion a fantastic job and is a credit to himself and your company. Thank you for an excellent job well done which was left as clean and tidy as when he started. Please pass our compliments on to lee and thank him once again as we are very pleased with the boiler and would recommended your company to friends and family in the future.
Mr and Mrs Burr Tunbridge Wells
My wife and I cannot fault your workforce in any way; they were polite and efficient in every way. Thank you every think went like clockwork.
Mrs Ulyati Sittingbourne
Many thanks to Lewis and one other fitter for making our boiler installation a painless exercise. Both showed a very professional approach to their work and were very courteous. thank you .
Mr Giles Maidstone
Excellent. 10/10 overall well done to all the staff at swale heating and my personal recommendation is only use Swale Heating.
Mr Couch Walmer
All of your staff could not do enough for us, we thank you very much. The work was carried out with hardly any inconvenience. Thank you.
Mrs Chalmers Deal
From beginning to end a very professional service has been given. The young man who drained and flushed the system was extremely pleasant and helpful, and the further two engineers also very pleasant and professional. I would not hesitate to recommend swale. Thank you.
Miss Miller Whitstable
Very professional and excellent service all round. Would recommend your company.
Mr Jordan Canterbury
Special thanks to Paul who worked single handed all day to complete renew of my old boiler and installation of the new one. Excellent work.
Mr & Mrs Shadbolt Gravesend
Start to finish 1st class !
Cockrill Faversham
Excellent service from seeking the quote to paying the bill. If only other companies could say that for their service of this quality at the same sensible prices.
Mrs Sheward Maidstone
I was very impressed by the way the work was carried out and would defiantly recommend swale heating.
Mr Curtis Gravesend
Stan top marks for his smartness and knowledge, plus office staff- brilliant.
You can’t get better than the best-well done.
I used your company 11 years ago your service from my 1st contract is first class I am very grateful for the service from swale heating.
Thank you to Scott for a really neat installation and good pipe work, also Paul his apprentice.
Mr & Mrs Nicholas Alkington
It is refreshing to deal with a large company who listen to their customer and still maintain that personal, friendly approach.
Mr Wildnh Whitstable
Most satisfied would have no hesitation in recommending you at all. Your service was excellent from my first call, to the completion of the job thank you all.
Mrs D.A.Colyer Broadstairs
These lads are all very clean and tidy their selves and all the work carried out by them. Would recommend the whole package to anyone.
Edwards Grain
Your services are perfect, all your operatives from beginning to end were polite and helpful, I would recommend your company to everyone. thank you
Mrs Austin Ashford
You appear to be an excellent and efficient company right from your first representative to the supervisor today- we would have no hesitation in recommending you to our family and friends! many thanks
Cutting Waldron Road
Thank you swale heating for the excellent manners, in which you dealt with my phone calls, estimated and carried out the installation of a new boiler and central heating system at my home. Your representative, Grant ball saw immediately what was the needed explained to me and provided a good view of it exactly. I believe his estimate was very seasonable. I cannot praise too highly about your engineer Phil who carried out the installation efficiently and tidily. Your electrician also made a difficult job very professional. All your staff from the supervisors to rich and James, who replaced a damaged radiator. I shall have no hesitation in recommending swale heating to my friends. Thank you
Mr &Mrs; Godden
We would recommend your service to others, as we were impressed very much with the service obtained from all the staff. Installation engineers were excellent. Well done !!!.
Mrs Hamill Rainham
I was very impressed with the professionalism of your company and their politeness, which I haven’t always had from my pervious supplier. I would recommend you.
Mr Threlfall Sheppy
I would like to thank the team at swale heating who got the quote for me on Tuesday and had it fitted by Monday superb service I liked the way all safety issues were sorted out on electric and gas very competent team of workers all round thanks for super service and fair price.
Mr Mahoney Maidstone
I would definitely recommend you to others. I was very impressed with swale heating and the work. Thank you.
Mrs Hall Goring by sea
Excellent service-only moved into property 3 weeks ago and already new central heating system with boiler installations was done very fast and efficiently. Would defiantly recommend swale heating first class!!
Martin Lilley Romney Marsh
I would certainly recommend swale heating and all the personnel involved, polite, considerate, informative, co-operative. Totally professional in their approach. 5 star.
Mrs T Cook Canterbury
I am very happy with the way Swale Heating have carried out this work from the first contact when your salesman came, to the last when the supervisor made his checking visit. Overall your organisation was excellent and very everything was exactly on time when promised.
A..J.Wallis Eastchurch
You will find it difficult to improve on the service we received !
